Claims Process

1)  Contact your insurance company claims department.

Before going online or making the call to report your claim, be prepared with the following information:

Have your homeowner’s insurance policy number available, as well as the date the damage occurred.  Be sure to let your insurance company know that you would like your Hill Construction Services representative present at the inspection.  Meeting directly with your adjuster gives our team an opportunity to make sure the insurance company is made aware of all damaged areas on their first trip to your property.  This process helps to ensure a fair claim settlement on your behalf.

2)  The insurance claims department will give you a claim number, the name of your adjuster, and the adjuster’s phone number.  Be sure to record this information, and keep it in a safe place.  In some circumstances, this information may be provided at a later time, possibly during a follow up phone call or email.

3)  The adjuster will contact you to schedule a time for an inspection.  Record the date and time of his or her upcoming visit, and remind the adjuster that you would like your Hill Construction Services representative present at the appointment.  Feel free to share your representative’s phone number and email address with your adjuster.  Also, request a way to contact your adjuster directly.

4)  Finally, contact your Hill Construction Services representative as soon as your appointment is scheduled so that he or she can add you to the calendar.   Please be sure to communicate any updates or delays that you receive from your adjuster.  Our representative will be on site at the time of the inspection, prepared with all necessary equipment for a proper inspection, including a ladder, harness, and other essential climbing gear.